[RESOLVED] BTC withdrawals on maintenance

Dear Users,

BTC withdrawals are now working correctly.

Dear Users,

For the next few hours BTC withdrawals are paused due to the planned maintenance. Service proper operation will be restored as soon as possible.

Have more questions? Submit a request

38 Comments

  • 1
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    John Swart

    I it paused again? Or are any delays experienced at the moment perhaps account sepcific?

  • 2
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    up107292947

    I made a withdrawl several hours ago, 9.30 am gmt,the btc are gone from my wallet here and did not arrive in the destination

  • 0
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    Peter Dobson

    Nevermind, withdrawals have gone thru

    Edited by Peter Dobson
  • 0
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    Akhil G

    Kindly check the withdrawal has been completed already.

  • 0
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    up107292947

    Yes,just recieved notification its gone through now,thankyou

  • 0
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    Akhil G

    Welcome.

  • 0
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    Amir Khater

    i didnt receive a withrawal confirmation mail...is it on maintenace again?

  • 0
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    Amir Khater
    Edited by Amir Khater
  • 0
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    Akhil G

    Amir, I have replied to you via ticket 337499

  • 0
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    Amir Khater

    Akhil, i didnt receive any email..odd

  • 0
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    Amir Khater

    should i change my email adress?

  • 0
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    Akhil G

    Sure, requirements for changing email were sent to you.

  • 0
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    Mehmet Karadas

    Hello CEX Team, is it normal for my Payment Card to be "Pending" for over 48 Hours? I completed the whole Process of Verification including the small Charge Amount

    I have a Ticket open for two Days w/o reply as well, is Support having trouble?

  • 0
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    Akhil G

    Kindly check the card has been approved.

  • 0
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    up108664918

    even after 3 days i did not receive my wityhdrawal BTC in my destination wallet . All my need and plans were  ruined.

  • 0
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    Akhil G

    Kindly check the link to your address https://blockchain.info/address/15M2K6PjB1NJNfT5ZksA7GN7spsvDDtbaY

     

    Your amount 0.00906693 has been credited there.

  • 0
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    up109038003

    Why are verification's taking weeks?

  • 0
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    Akhil G

    Sorry for taking time, compliance has asked you to send the photos to proceed further.

  • 1
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    Mehdi Ayed

    ☹ Hi there. I'm the only user here on CEX.IO which his Affili payment was paused? Interesting is, that its exactly stopping while I'm waiting for some hundreds USD of bonus payments. ?? 

  • 0
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    Akhil G

    We will reply to you via ticket.

  • 0
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    up109256242

    Please verify my documents so that I can buy bit coins

  • 0
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    up109331919

    Hello CEX Team, can you check why my Payment Card still be Pending after i completed the whole Process of Verification including the small Charge Amount.

  • 0
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    Akhil G

    I have asked the compliance to check

     

  • 0
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    up109360765

    I just withdrew my BTC and they have not ended up in my destination

     

  • 0
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    Akhil G
  • 0
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    up109404775

    Hello, there is no option on my withdrawal pace to withdraw to btc, am I doing something wrong?

  • 0
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    Akhil G

    Kindly check  #352536 we have replied to you via ticket.

  • 0
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    TUGBA ERDOGMUS

    My withdraw request on 2017-10-20 20:38:47 is still pending with "Transaction is being processed." comment. User id: up108210802

  • 0
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    TUGBA ERDOGMUS

    Is it paused again?

  • 0
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    up107313974

    Hello

    I have a transfer to an exchange BTC account stuck as 'transaction is being processed'.  Funds have not arrived and I have received just an automated reply about your problems with BTC withdrawals.

    I'd be really grateful for some help.

    What happens if you're still holding my un-transferred coins at hard fork???

    Don't even get me started on buying opportunities I missed in the last 24 hours :/

    Thanks in advance.

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