CEX.IO

Diana Prince

Rick Alexsson

Elijah Reid

Account

Getting Started

How can I change my email?

Password requirements and recommendations

How do I recover access to my account?

How can I delete my account from CEX.IO?

How to change the password for your CEX.IO account

Diana Paul

Account Management

How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account

Two-factor authentication (2FA) troubleshooting tips

[Google Authenticator  2FA] How to restore access to your account with the backup key

Benefits of the Authenticator App over SMS

How to disable 2FA on my CEX.IO account?

How to change your phone number for receiving 2FA codes

Identity verification on CEX.IO

Address verification on CEX.IO

Guide to Enhanced Verification via the Web

How to make ID confirmation photos

Verification Guide for U.S. Customers

Selfie with a card FAQ

Source of Funds

What is TIN?

The following countries and territories are currently not supported by CEX.IO

Payment Card Verification Guide

Verification

How do I find my User ID/Username?

What do I do if My 2FA token is always invalid?

Why I do not receive the confirmation email?

What are AML and KYC?

What will I get if I pass AML/KYC check?

Why do we ask to confirm the origin of funds?

What is wrong with my documents for verification?

Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?

I’ve got an Authorization email but I didn’t log in. What to do?

What do I do if my phone is lost or damaged?

I think my account got hacked, what do I do?

Spoofing attack warning!

Security check

Supported currencies for the US customers

CEX.IO Savings supported countries and territories

Multiple account owners

Other

CEX.IO Blog

CEX.IO University

Find answers and get help from Intercom Support and Community Experts

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