Account | CEX.IO Help Center

Selfie with a card FAQ

Written by Rick Alexsson
Updated over a week ago

Security check

Written by Rick Alexsson
Updated over a week ago

Source of Funds

Written by Diana Prince
Updated over a week ago

What is TIN?

Written by Diana Prince
Updated over a week ago

Supported currencies for the US customers

Written by Diana Prince
Updated over a week ago

Password requirements and recommendations

Written by Diana Prince
Updated over a week ago

CEX.IO Savings supported countries and territories

E

Written by Elijah Reid
Updated over a week ago

How to disable 2FA on my CEX.IO account?

E

Written by Elijah Reid
Updated over a week ago

How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account

E

Written by Elijah Reid
Updated this week

What will I get if I pass AML/KYC check?

Written by Rick Alexsson
Updated over a week ago

Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?

Written by Rick Alexsson
Updated over a week ago

The following countries are currently not supported by CEX.IO

Written by Rick Alexsson
Updated over a week ago

What are AML and KYC?

Written by Rick Alexsson
Updated over a week ago

How can I delete my account from CEX.IO?

M

Written by Max Emerson
Updated over a week ago

I’ve got an Authorization email but I didn’t log in. What to do?

M

Written by Max Emerson
Updated over a week ago

I think my account got hacked, what do I do?

Written by Rick Alexsson
Updated over a week ago

Why I do not receive the confirmation email?

Written by Diana Prince
Updated over a week ago

What do I do if My 2FA token is always invalid?

M

Written by Max Emerson
Updated over a week ago

How do I recover access to my account?

M

Written by Max Emerson
Updated over a week ago

Identity verification on CEX.IO

Written by Rick Alexsson
Updated over a week ago

Getting Started

Written by Diana Prince
Updated over a week ago

What do I do if my phone is lost or damaged?

Written by Diana Prince
Updated over a week ago

How do I find my User ID/Username?

Written by Diana Prince
Updated over a week ago

What is wrong with my documents for verification?

M

Written by Max Emerson
Updated over a week ago

Multiple account owners

M

Written by Max Emerson
Updated over a week ago

Guide to Enhanced Verification via the Web

M

Written by Max Emerson
Updated over a week ago

Two-factor authentication (2FA) troubleshooting tips

M

Written by Max Emerson
Updated over a week ago

[Google Authenticator 2FA] How to restore access to your account with the backup key

Written by Diana Prince
Updated this week

How to make ID confirmation photos

M

Written by Max Emerson
Updated over a week ago

How to change the password for your CEX.IO account

Written by Rick Alexsson
Updated over a week ago

How can I change my email?

M

Written by Max Emerson
Updated over a week ago

How to register an account on CEX.IO

M

Written by Max Emerson
Updated over a week ago

Address verification on CEX.IO

Written by Rick Alexsson
Updated over a week ago

Why do we ask to confirm the origin of funds?

M

Written by Max Emerson
Updated over a week ago

How to change your phone number for receiving 2FA codes

E

Written by Elijah Reid
Updated this week