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Account
E
+1
38 articles in this collection
Written by
Rick Alexsson,
Elijah Reid,
Diana Paul
and 1 other
Account Management
Getting Started
Written by
Diana Prince
Updated over a week ago
How can I change my email?
Written by
Diana Paul
Updated over a week ago
Password requirements and recommendations
Written by
Diana Prince
Updated over a week ago
How do I recover access to my account?
Written by
Diana Paul
Updated over a week ago
How can I delete my account from CEX.IO?
Written by
Diana Paul
Updated over a week ago
How to change the password for your CEX.IO account
Written by
Rick Alexsson
Updated over a week ago
2FA
How to Enable Two-factor Authentication (2FA) for Your CEX.IO Account
E
Written by
Elijah Reid
Updated over a week ago
Two-factor authentication (2FA) troubleshooting tips
Written by
Diana Paul
Updated over a week ago
[Google Authenticator 2FA] How to restore access to your account with the backup key
Written by
Diana Prince
Updated over a week ago
Benefits of the Authenticator App over SMS
Written by
Diana Prince
Updated over a week ago
How to disable 2FA on my CEX.IO account?
E
Written by
Elijah Reid
Updated over a week ago
How to change your phone number for receiving 2FA codes
E
Written by
Elijah Reid
Updated over a week ago
Verification
Identity verification on CEX.IO
Written by
Rick Alexsson
Updated over a week ago
Address verification on CEX.IO
Written by
Rick Alexsson
Updated over a week ago
Guide to Enhanced Verification via the Web
Written by
Diana Paul
Updated over a week ago
How to make ID confirmation photos
Written by
Diana Paul
Updated over a week ago
Verification Guide for U.S. Customers
Written by
Rick Alexsson
Updated over a week ago
Selfie with a card FAQ
Written by
Rick Alexsson
Updated over a week ago
Source of Funds
Written by
Diana Prince
Updated over a week ago
What is TIN?
Written by
Diana Prince
Updated over a week ago
The following countries and territories are currently not supported by CEX.IO
Written by
Rick Alexsson
Updated over a week ago
Payment Card Verification Guide
Written by
Diana Paul
Updated over a week ago
FAQ
How do I find my User ID/Username?
Written by
Diana Prince
Updated over a week ago
What do I do if My 2FA token is always invalid?
Written by
Diana Paul
Updated over a week ago
Why I do not receive the confirmation email?
Written by
Diana Prince
Updated over a week ago
What are AML and KYC?
Written by
Rick Alexsson
Updated over a week ago
What will I get if I pass AML/KYC check?
Written by
Rick Alexsson
Updated over a week ago
Why do we ask to confirm the origin of funds?
Written by
Diana Paul
Updated over a week ago
What is wrong with my documents for verification?
Written by
Diana Paul
Updated over a week ago
Why I was rejected at CEX.IO if I successfully passed AML/KYC at other exchanges?
Written by
Rick Alexsson
Updated over a week ago
I’ve got an Authorization email but I didn’t log in. What to do?
Written by
Diana Paul
Updated over a week ago
What do I do if my phone is lost or damaged?
Written by
Diana Prince
Updated over a week ago
I think my account got hacked, what do I do?
Written by
Rick Alexsson
Updated over a week ago
Other
Spoofing attack warning!
Written by
Diana Prince
Updated over a week ago
Security check
Written by
Rick Alexsson
Updated over a week ago
Supported currencies for the US customers
Written by
Diana Prince
Updated over a week ago
CEX.IO Savings supported countries and territories
E
Written by
Elijah Reid
Updated over a week ago
Multiple account owners
Written by
Diana Paul
Updated over a week ago