Once you pass Identity verification on CEX.IO, you can:

  • buy crypto instantly using your debit/credit card
  • make card deposits of up to $3,000 and withdrawals of up to $10,000 daily
  • make unlimited crypto deposits and withdrawals

You can find more details on the Limits and Commissions page.

Preparing for Identity verification on CEX.IO

Before you start verification:

  • Install the CEX.IO app on your phone. You can download it here:
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To submit your verification application, you’ll need to provide:

  • country of residence (together with your Social Security Number if you’re a US resident)
  • a photo of your identity document (international passport, government-issued national ID card, or driver’s license)
  • a selfie with this document
  • personal information (your first and last name, nationality, date and place of birth)
  • identity document details (serial number, date of issue, issuing country, and expiry date)

To submit your Identity verification application, click Start and follow the steps below:

1.Provide a country of residence

- Tap on Country and choose one in which you currently living from the list plus the state or province. Users in the US should also indicate their county.
- If you are a US resident, enter your Social Security Number.
- Check that all the information you’ve provided is correct and tap Next.

2. Choose the type of your document

In the drop-down list, select the document you will use. If you choose an identity card or a driver’s license, specify the issuing country as well

3. Take a photo of your document

Focus the phone camera on your identity document. This document should be valid and internationally recognized. It should be issued with Latin characters or with Latin transliteration of the main fields.

Make sure that all edges of the document fit in the frame on the screen and that details are visible, the system will automatically read it. Otherwise, you can take a snapshot manually.

If you are submitting a government-issued national ID card or driver’s license, take a photo of the front and back sides of your document.

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4. Fill in personal Information

Fill out the form with your personal information. It should be provided with Latin characters. If the form was filled automatically, check everything for accuracy and correct any fields if necessary. Once you’re ready, tap Next.

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5. Provide your ID document details

Enter the serial number, date of issue, issuing country, and expiry date (if applicable) for the document you’ve provided. Once you’re ready, tap Next.

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6. Take a selfie with your document

Now take a selfie while holding both your ID and the note next to your face. Make sure that all text is visible. Before submitting your selfie, make sure it meets the following requirements:

  • the document is in Latin characters
  • the document has your signature
  • all text is visible
  • you’re looking straight at the camera
  • the background is a light, neutral color
  • the photo is in color
  • there are no red eyes
  • you aren’t wearing accessories (e.g. sunglasses, a hat, or a headband)
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The app will take the selfie in landscape layout, so start by flipping your device horizontally (turn off portrait orientation lock if you use iOS or rotation lock if you use Android). You’ll see the screen divided into two parts. Your face should fit in the frame on the left and the documents you’re holding should be on the right. Once your face and documents are recognized, blink to take a photo.

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You can also ask someone to take a photo for you. In this case, just switch to the rear camera.

There you go! Your Identity verification is now submitted.

If everything was submitted correctly, you’ll get an email about successful verification from our Compliance Officer within an hour. You can track the status of your application on the Verification page. As soon as your account is verified, you can make card deposits of up to $3,000 and withdrawals of up to $10,000 daily and, buy crypto directly with your credit or debit card.

If you want increased limits (deposits — up to $10,000.00, withdrawals — up to $50,000.00) and access to the bank transfer payment method, you can start Address verification right after you submit an Identity verification application.

Don’t hesitate to contact our Support team via support@cex.io if you have any questions. We’re ready to help 24/7.

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