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Identity Verification via the CEX.IO Exchange App
Identity Verification via the CEX.IO Exchange App

Identity verification is a necessary security step allowing you to make fiat and crypto transactions when completed.

Diana Paul avatar
Written by Diana Paul
Updated over a week ago

Once you pass Identity verification on CEX.IO, you can:

  • buy crypto instantly using your debit/credit card

  • make card deposits

  • trade available cryptocurrencies using market/limit orders and API tools

  • use Epay, Skrill payment options

You can find more details on the Limits and Commissions page.

Preparing for Identity verification on CEX.IO

Before you start verification:

Log in to your CEX.IO account in the mobile app, tap on Profile, and choose Verification.


To submit your verification application, you’ll need to provide:

  • country of residence (together with your Social Security Number if you’re a U.S. resident)

  • a photo of your identity document (international passport, government-issued national ID card, or driver’s license)

  • a selfie with this document

  • personal information (your first and last name, date, and place of birth)

  • identity document details (serial number, date of issue, issuing country, and expiry date)

To submit your Identity verification application, click Start and follow the steps below:

1. Provide a country of residence

- Tap on the Country and choose one in which you currently living from the list plus the state or province. Users in the US should also indicate their county.
- If you are a US resident, enter your Social Security Number.
- Check that all the information you’ve provided is correct and tap Next.

2. Confirm your phone number

- Select the country code and enter your phone number. A confirmation code will be sent to this number.

3. Choose the type of your document

In the drop-down list, select the document you will use. If you choose an identity card or a driver’s license, specify the issuing country as well

4. Take a photo of your document

Focus the phone camera on your identity document. This document should be valid and internationally recognized. It should be issued with Latin characters or with Latin transliteration of the main fields.

Make sure that all edges of the document fit in the frame on the screen and that details are visible, the system will automatically read it. Otherwise, you can take a snapshot manually.

If you are submitting a government-issued national ID card or driver’s license, take a photo of the front and back sides of your document.


5. Fill in personal Information

Fill out the form with your personal information. It should be provided with Latin characters. If the form was filled automatically, check everything for accuracy and correct any fields if necessary. Once you’re ready, tap Next.


6. Provide your ID document details

Enter the serial number, issuing country, and expiry date (if applicable) for the document you’ve provided. Once you’re ready, tap Next.


7. Take a selfie with your document

Now take a selfie while holding both your ID and the note next to your face. Make sure that all text is visible. Before submitting your selfie, make sure it meets the following requirements:

  • the document is in Latin characters

  • the document has your signature

  • all text is visible

  • you’re looking straight at the camera

  • the background is a light, neutral color

  • the photo is in color

  • there are no red eyes

  • you aren’t wearing accessories (e.g. sunglasses, a hat, or a headband)


The app will take the selfie in landscape layout, so start by flipping your device horizontally (turn off portrait orientation lock if you use iOS or rotation lock if you use Android). You’ll see the screen divided into two parts. Your face should fit in the frame on the left and the documents you’re holding should be on the right. Once your face and documents are recognized, blink to take a photo.


You can also ask someone to take a photo for you. In this case, just switch to the rear camera.

There you go! Your Identity verification is now submitted.

If everything was submitted correctly, you’ll get an email about successful verification from our Compliance Officer within an hour. You can track the status of your application on the Verification page.

If you want increased limits and access to the bank transfer payment method, you can start Address verification right after you submit an Identity verification application.

The web content provided by CEX.IO is for educational purposes only. The information and tools provided neither are, nor should be construed as, an offer, or a solicitation of an offer, or a recommendation, to buy, sell or hold any digital asset or to open a particular account or engage in any specific investment strategy. Digital asset markets are highly volatile and can lead to loss of funds.

The availability of the products, features, and services on the CEX.IO platform is subject to jurisdictional limitations. To understand what products and services are available in your region, please see our list of supported countries and territories. This page includes additional links to information about individual products, and their accessibility.

CEX.IO Corp. is not a registered broker-dealer or FINRA member. Crypto is not insured by the Federal Deposit Insurance Corporation (FDIC) or the Securities Investor Protection Corporation (SIPC).

Taxes may be payable on any return and/or on any increase in the value of your digital assets and you should seek independent advice on your tax obligations.

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