Crypto withdrawals are simple and handy with the CEX.IO mobile app. We save your destination addresses on the Withdrawal page so you can instantly use them for future transactions.
Before we start, please note some important security rules:
Cryptocurrency withdrawals are restricted for the first 48 hours after signing up for a CEX.IO account.
Withdrawals are only available after the successful enabling of Two-factor authentication (2FA) on your account.
If you change or restore your 2FA method, withdrawals are restricted for the next 48 hours.
Here’s how to withdraw crypto via the CEX.IO mobile app:
1. Navigate to the Withdrawal page
Go to the Finances tab
Select the currency you want to withdraw
Click on the Withdrawal button
2. Enter the amount you want to send. Double-check the total amount to see how much will be transferred and the total including commission.
3. Add your destination wallet address.
Click Add New Address
Choose a label for this address (you may type any name you wish)
Enter your destination wallet address or scan the QR code of your external wallet
Your address will be saved for further withdrawals in this currency. The names you give to your addresses are up to you; they will not influence the processing of your transactions. If you need to use another destination wallet, just swipe between addresses.
4. Accept the Terms of Use, Refund Policy, and Payment Conditions.
5. Finally, confirm the operation with your two-factor authentication code.
Important:
Don’t forget to add the destination tag and memo ID or Text where required for the withdrawals. If you don’t enter a destination tag or memo ID, your coins may not reach the destination wallet and may be lost.
Note that the same crypto asset can be sent through different blockchains. For example, the USDC coin works on the Ethereum, Tron, and Stellar networks. You can select a network for transaction processing when requesting a withdrawal. However, make sure your destination address belongs to that particular blockchain. Choosing a blockchain that is different from your destination wallet network can result in extremely high transaction fees and potential loss of funds.
We recommend using only personal wallets for crypto transactions. Also, remember that you cannot use the same wallet to transfer different currencies. For example, BCH cannot be credited to a BTC wallet, just as Ethereum-based tokens (e.g., USDT, MATIC, SHIB) can be lost when sent to the native ETH wallet.
More tips on withdrawing crypto from CEX.IO can be found in our guide.
To see the history of your deposits and withdrawals, go to the Wallet page, choose the currency, and select Payments. Tap one of your transactions to see more details like time, amount, and link in the blockchain.
If you need any assistance with your withdrawals in the CEX.IO mobile app, contact our mobile experts by submitting a request via chat.