As part of ongoing security improvements to our platform infrastructure, we are updating deposit wallet addresses across a number of assets on CEX.IO. This process is already underway, and additional assets will be updated in the coming period.
The following assets have been updated so far:
April 2026: ATOM
May 2026: TIA, KAVA, DYDX, MANTRA, INJ, and FET
June 2026: XRP, KSM, XLM, ONG, ONT, and SUI
This list will be updated as more assets are migrated. Check back here for the latest information.
Important Note: Your existing balances, trading capabilities, and current holdings are completely unaffected. No internal transfers or account actions are required to secure your current funds.
Required Action
To ensure your future deposits are processed smoothly, please complete the following steps as soon as possible:
1. Retrieve Your New Address
Log in to your account and navigate to your funding options:
Go to CEX.IO -> Wallet -> Deposit.
Select the relevant asset from the list (e.g., XRP or SUI).
Your newly generated deposit address (and Destination Tag/Memo, if applicable) will be displayed.
2. Update External Wallets and Address Books
If you have saved your old CEX.IO deposit addresses in external environments, you must replace them:
Update addresses in personal hardware or software wallets.
Update address books on other crypto exchanges.
Modify any withdrawal whitelists or address books to reflect the new credentials.
3. Use New Addresses Exclusively
Ensure all future deposit transactions use these newly generated addresses to guarantee the fastest and most reliable crediting to your account.
Frequently Asked Questions (FAQ)
What happens if I accidentally send funds to my old address?
For now, deposits sent to your old addresses will still be credited to your CEX.IO wallet. However, processing may be significantly delayed. We strongly recommend updating your saved details immediately to avoid potential disruption or loss of funds.
Do I need to move my current balance?
No. Your funds are entirely safe, and your current balance remains intact within your secure CEX.IO wallet infrastructure. This is a routine backend update to optimize network security.
Is my balance safe?
Yes. This update only affects deposit addresses going forward. Your current balances and access to your assets on CEX.IO remain completely unaffected.
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